Not Completely Satisfied? You Don’t Pay.
Every first lesson with NextGen Tutors is risk-free. Find the right fit — or we will make it right.
EMPTY STATE
Successful match/payment outcome
24h
Claim window
48h
New tutor matched
How The Guarantee Works
Simple, honest process
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1
Book Your First Session
Choose a verified tutor, pick a slot, and pay securely through the platform.
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2
Attend the Full Hour
Experience how the tutor explains, engages and adapts to your learner.
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3
Assess the Fit
Does your child connect? Was the explanation clear? Do you want to continue?
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4
Decide Within 24 Hours
Love it — great. Not quite right? Contact us for a better match or a full refund.
What Qualifies — and What Doesn’t
Qualifies for replacement or refund
- Teaching style mismatch — your child does not connect with how the tutor communicates
- Difficulty level issues — too fast, too slow, or wrong grade pitch
- Curriculum confusion — tutor not aligned with your school’s approach
- Personality fit — the chemistry is not there
- Technical problems that significantly impacted the session
Does not qualify
- Forgotten sessions or scheduling conflicts on your end
- Deciding tutoring is not right for your child (unrelated to tutor quality)
- Claims made more than 24 hours after the session
- Cancellations less than 4 hours before the session
How to Claim
Email support within 24 hours of your first lesson with your booking reference and a short note on what did not work. We will rematch you within 48 hours or process a full refund.
Reference: NEXTGEN100