Help & Support

Answers for parents, students and tutors — plus direct access to our support team.

Matching, bookings, billing and child safety questions.

Applications, vetting, payouts and session tools.

Invoices, guarantee claims and payment issues.

How fast can we get a tutor?

Most families receive suitable matches within 48 hours of submitting the intake form.

Is the first lesson really risk-free?

Yes — see our NextGen100 guarantee. Not satisfied? We rematch or refund within 24 hours of the session.

How are tutors vetted?

ID verification, qualification review, manual approval and ongoing monitoring. See the tutor vetting page for detail.

Open a Support Ticket

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