Home Support
Help Centre
We're Here For You
Open a ticket, browse FAQs, or chat with our placement team. Average first response under 4 business hours.
Support Channels
Choose the fastest route for your issue — billing, scheduling, safety or tutor matching.
Live Chat
Use the floating widget (bottom-right)
Tickets
Fluent Support — tracked & prioritised
Phone
0800 123 4567
Email
support@nextgentutors.co.za
Open a Support Ticket
Describe your issue and we'll route it to the right specialist.
Quick Answers
Common Support Topics
Log in to your dashboard, open Upcoming Sessions, and use Reschedule — or contact your tutor directly via chat at least 24 hours before the slot.
All PayFast receipts and PDF invoices are listed under Billing & Invoices on your student dashboard. WooCommerce order emails are sent automatically.