Terms of Service

1 Introduction

These Terms regulate your general use of nextgentutors.co.za including all sub-domains and create a legally binding contract between NextGen Tutors ("us" or "we") and you. Do not use our Website if you do not agree to these Terms.

2 Services Provided

NextGen Tutors provides a platform to match high school learners (Gr 8–12) with qualified tutors in Johannesburg and online nationally.

3 Academic Policy

• NextGen100 guarantee: if you are not satisfied with your first matched tutor session, we will rematch you or refund that session.
• All tutors are vetted for ID, police clearance and academic credentials. Parents remain responsible for supervising in-home sessions.

4 Platform Role

NextGen Tutors facilitates matching, booking, and payment between families and tutors. We are not the employer of tutors and do not guarantee specific academic outcomes or grade passes.

5 Other Applicable Terms

Your use of the Website is also subject to our Privacy Policy and Child Safety Policy. Additional terms may apply for specific products or services.

6 Accounts

Users must provide accurate information. Parents or guardians are responsible for accounts registered on behalf of learners under 18.

7 Use of Our Website

• You may not distribute content from our Website without prior consent
• You may not use crawlers or spiders to search our Website
• You may not frame our Website or deep-link in a way that suggests you own our intellectual property

8 Payment & Billing

All payments must go through the NextGen Tutors platform. Paying tutors directly is a breach of these terms. Rates depend on grade level and delivery format (in-person vs online). Invoices are generated monthly or per session for ad-hoc bookings.

9 Cancellations & Refunds

Cancellations must be made at least 24 hours in advance to receive a full credit. Recurring weekly tutoring requires one month's notice to terminate.

Our first-lesson guarantee applies as described on the Guarantee page. Contact support for billing disputes.

10 Conduct & Safety

All users must follow our Safety Guide. Harassment, unsafe behaviour, or off-platform payment arrangements may result in account suspension.

11 Intellectual Property

All content and material on the Website is owned by NextGen Tutors. You are not authorised to copy, reproduce or use any content without our prior written consent.

12 Limitation of Liability

NextGen Tutors is a platform provider and is not liable for outcomes between tutors and students beyond platform maintenance and payment processing, to the extent permitted by South African law.

13 Law and Disputes

These Terms are governed by South African law. You consent that the Magistrate's Court will have jurisdiction even if proceedings are otherwise beyond its jurisdiction.

14 Contact

Questions: support@nextgentutors.co.za